Home care in Newmarket, Bury St Edmunds and Haverhill

How To Choose A Care Provider

The process of choosing a care provider can be a daunting task, as well as an emotional one. Whether you’re looking for care services for yourself, a partner, family member or loved one, it can be a big life decision.

Here are three things to consider when looking for a care provider:
  1. Check that the company is registered and regulated.

Cambridge Care Company is regulated by the Care Quality Commission (CQC). The CQC is an independent regulator that ensures an organisation is safe, effective, caring, responsive and well led. The CQC rates services on a four-point scale; ‘Outstanding’, ‘Good,’ ‘Requires Improvement’ and ‘Inadequate.’ Ask the providers you are considering for their most recent ratings to compare and make an informed decision.

  1. Confirm that staffs are well trained, as well as kind and compassionate.

It’s essential that care staffs have relevant skills and are professional, but it is also important that they are kind and compassionate. The staff members will become regular faces in your life, so it’s key that the service user, and their family, feels comfortable and supported by them. Meeting as many members of staff beforehand can give you peace of mind and ease the service user into the new care set up.

  1. Ask your local council’s social services department for recommendations.

If you are unsure where to start when choosing a care provider, contact your local council for support. They will make an assessment of your needs and recommend suitable local organisations. The council can also help you to access financial help if eligible.

Local authorities recognise Cambridge Care Company as providing an excellent standard of care and social services often recommend us.


We’re proud to provide a wide range of services for people in their own homes. From personal care to administering medication, cooking meals to offering companionship, light domestic chores and respite care. With our care packages starting from a minimum of 30 mins, our team is here to help. Call us today to discuss your requirements on 01638 561100 or email contact@cambridgecarecompany.co.uk.